|
Training in Customer Service and
Confident Communication Skills
CBPM Ltd has an overall objective to help organisations improve service standards. Our training aims to provide a thorough understanding of customer needs, with the communication skills required for positive, constructive and fruitful business relationships. Courses are designed and shaped to meet specific company priorities.
Training subjects include -
- CRM Strategy Development (Directors and Senior Management)
- Developing Assertiveness Skills
-
Confidence Building
-
Presentation Skills
- Optimising the Working Day
- Professional Telephone Sales Techniques
For more information about how CBPM can help your business, management and staff development, please contact Candy Bowman:
Telephone: 08700 100740
Mobile: 07971 865036
Email: training@cbpm.co.uk
|