Training in Customer Service and

Confident Communication Skills

CBPM Ltd has an overall objective to help organisations improve service standards. Our training aims to provide a thorough understanding of customer needs, with the communication skills required for positive, constructive and fruitful business relationships. Courses are designed and shaped to meet specific company priorities. 

Training subjects include -

• Excellent Customer Care

• Managing Difficult and Demanding Customers OR How to Love Your Customers

• Reception to Pefection

• Telephone Skills 

• CRM Strategy Development (Directors and Senior Management)

• Developing Assertiveness Skills

• Confidence Building

• Presentation Skills

• Optimising the Working Day

• Professional Telephone Sales Techniques

For more information about how CBPM can help your business, management and staff development, please contact Candy Bowman:

Telephone: 08700 100740

Mobile:        07971 865036

Email:          training@cbpm.co.uk