CUSTOMER SERVICE AND

CONFIDENT COMMUNICATION SKILLS TRAINING

CBPM Ltd has an overall objective to help organisations improve service standards. Our training aims to provide a thorough understanding of customer needs, with the communication skills required for positive, constructive and fruitful business relationships. Courses are designed and shaped to meet specific company priorities. 

Training subjects include -

• Excellent Customer Care
• Managing Difficult and Demanding Customers OR How to Love Your Customers
• Reception to Pefection
• Telephone Skills for Customer Service
• Professional Telephone Sales Techniques
• Developing Assertiveness Skills
• Presenting Yourself with Confidence
• Business Writing Skills
• CRM Strategy Development (Directors and Senior Management)

Telephone 08700 100740; Mobile 07971 865036

Email training@cbpm.co.uk